Refund policy
Last updated: 13 October 2026
30-day returns
If you are not happy with your order, you can return eligible items within 30 days of delivery for a refund to your original payment method.
Hygiene exclusion
For health and hygiene reasons, we can only accept returns of skincare that is unopened, unused and in its original sealed packaging. Opened skincare (including products with a broken seal, opened Patch Tins and opened Clear Wipes) cannot be returned unless it is faulty. This does not affect your statutory rights.
Cancelling an online order
Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of delivery without giving a reason. Sealed products that have been unsealed after delivery are excluded from this right for hygiene reasons.
Faulty, damaged or incorrect items
If an item arrives damaged, is faulty or is not what you ordered, contact us within 30 days with your order number and a photo. We will offer a replacement or full refund, including delivery costs, in line with the Consumer Rights Act 2015.
How to return
- Email [Company name / address / email] with your order number and the items you wish to return.
- We will send return instructions and the return address.
- Pack items securely. Unless the item is faulty or incorrect, return postage is your responsibility; we recommend a tracked service.
Refunds
Once we receive and inspect your return, we will process your refund within 14 days in GBP to your original payment method. Original delivery charges are refunded when you cancel a whole order within the 14-day cancellation period (standard delivery rate only).
Contact
[Company name / address / email]
